Delivery Management

Our powerful technology gives you full control

Route optimisation
Planning to delivery management
Customer support
End-to-end technology solution

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A crucial requisite to every successful on-time delivery solutions provider and e-commerce company is a streamlined delivery management system. In the real world, delivering goods from point A to point B is not as easy as it sounds. There are internal factors like miscommunication and lack of quality control practices as well as external factors, including weather conditions, traffic bottlenecks, road closures, and more, that hinder a delivery process from being completed timely. Delivery logistics, route planning, and fleet tracking are all essential contributing factors to a successful delivery tracking system. NowGo is an innovative app by Premonition that streamlines all these delivery processes to provide one effective end-to-end technology solution.

Many businesses that seek to boost productivity, improve customer satisfaction, or just overall enhance their brand reputation often overlook delivery management. As long as their products reach their customers, it’s already good enough for them. However, what they don’t see are the hidden costs and lost opportunities for growth that are curtailed by a substandard delivery platform that is unable to compete with the now-crowded goods delivery industry.

What is delivery management?

The basic definition of delivery management is a function that deploys various processes to ensure that goods flow effectively and efficiently from one destination to another until they reach the end customer. Its scope covers everything from the handing over of the parcel to the driver up to the moment when it reaches the consumer including digital tools that are used in tracking the processes that took place in between. The value of delivery management lies in making sure the resources are optimised so productivity levels are kept at the maximum. When this function of a business is streamlined, it can meet more customer demands without compromising the quality of each delivery process, so the business can serve a bigger market and earn more profit all while maintaining a positive brand image.

The NowGo app empowers businesses across different industries with an efficient delivery management system that provides delivery managers and other top-level officers with enhanced visibility and control over their fleets. The route optimisation feature of this delivery track app allows managers to make changes in real time such as picking a more optimal route for the driver or changing the consignment details. The interface is also straightforward and intuitive to ensure the convenience and safety of the drivers on the road. At the same time, customers can track their orders using the same app, which is beneficial not only for them but also for the business since it lowers support costs and improves customer experience all at once.

End users can also receive multiple notifications via SMS or email for parcel updates such as whether the package is picked up by the driver, on the way to the customer, or in a queue for the next delivery.

How to improve delivery management?

Efficient delivery management is no doubt an important factor that will drive your business to new heights. You can achieve an enhanced delivery system by focusing on these key areas:
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Reduced paperwork
Not only are paper-based delivery processes wasteful in terms of material resources, but they are also more prone to human errors. A lot of time is also wasted in fulfilling the documents when everything could be automated instead. NowGo helps businesses transition into paperless management systems to free up valuable time through electronic proof of deliveries, automated route planning, and online tracking services.

Optimised routes
Some delivery companies leave it to their delivery personnel to plan their routes and think of how to get to their destination themselves, but this is not only a hassle for the driver but also makes the delivery process itself susceptible to delays caused by unforeseen road closures, bottlenecks, and other external factors. NowGo gives delivery managers full control by enabling route optimisation on the fly.

Real-time feedback
An effective system should also help managers pinpoint underperformers to provide them with adequate training as well as high performers to reward them and encourage positive employee performance. NowGo makes historical data of every delivery process – stored both during online and offline modes – accessible to managers for them to get critical insights to apply necessary improvements in the system.

What are the advantages of efficient delivery management?

Aside from simply making things ‘easier’ for businesses, efficient delivery management offers the following benefits to the organisation as well as its stakeholders:

Positive brand reputation
With the needs of customers met promptly and with more quality, customer satisfaction increases, ultimately improving your brand image. NowGo enables agile delivery with its proprietary algorithms to create an impression in the market that your business is reliable. We also offer white-labelling for delivery tracking where we customise the delivery logos, colours, and features to represent your brand, as a delivery company, or your retailers. We can also customise notifications for your retailers such as the volume of notifications sent out to the end users or consumers. This enables you to provide a more personalised experience for your customers and their consumers as well as set up a positive brand image.

Reduced costs and delivery times
By eliminating idle time stuck in traffic and reducing the impact of unavoidable delays, an efficient delivery management system can reduce delivery costs. With NowGo, drivers can complete up to 23% more deliveries, which boosts productivity and sales.

Improved employee performance
Efficient apps for delivery drivers don’t only make their jobs easier but also reduce delivery manager responsibilities and required tasks from other involved teams so they can focus on more value-adding business operations instead.

Premonition designed the NowGo app to be highly configurable to fit all kinds of business across different industries. It uses elastic constraints and predictive demand instead of a rigid and static approach so businesses can be less vulnerable to external factors that inhibit timely deliveries. The technology focuses on first- and last-mile automation – where 50% of costs and complexity exist – to free up valuable resources for businesses and scale their growth.

Streamline your delivery management system with NowGo to unlock new opportunities for business growth! Get better control and visibility over your delivery processes to improve customer experience too!

NowGo Driver App

Route Optimisation - Realtime optimisation of delivery runs at your fingertips

Easy to use - intuitive interface designed for safety and simplicity that anyone, regardless of experience, can use

Offline mode - continue working despite loss of connection and never lose any data

Workflows - highly configurable to suit different types of delivery fleets and industries

Electronic Proof Of Delivery - capture PODs using signature and multiple photos

NowGo Dashboard

Optimised job allocation across the entire fleet, not just on a driver level

Flexibility and control to handle real world scenarios

Real-time visibility of every job, driver, exception, and event

Enterprise-grade security, stability and performance

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