Support the growing demands of your delivery service or e-commerce business with a reliable delivery tracking service. More and more consumers are discovering the convenience that the digital platform offers. Online retail stores and other online-based businesses can serve bigger markets because of the accessibility they offer regardless of the consumer’s location. Instead of shopping from brick-and-mortar shops, people can now browse countless options for a commodity they need online and have it delivered straight to their doorstep. If your business hasn’t adapted to the digital world yet, then you are completely missing out.

Whether you are new or experienced in the e-commerce space, the NowGo app can help you provide a convenient delivery tracking service to your customers. Premonition designed this delivery software with integrated parcel tracking to reduce support demand for parcel updates, lower support costs, and ultimately improve customer experience.

When customers can use their courier tracking number to check the courier status of their packages online, their needs for updates are met, and they feel satisfied without you having to spend on customer support. Enabling customers to track their goods at any time and receive real-time updates on their orders improves brand reliability, which sets a good foundation for the future of your business.

How does delivery tracking work?

A delivery tracking service is a crucial component of any delivery management system, especially for on-demand deliveries. Without it, enterprises can hardly gain control over their logistics processes since they won’t be able to see the whereabouts of their goods as well as their delivery personnel. The lack of an optimised delivery tracking service is also a hassle for drivers because they would have to resort to manual route planning.

Delivery tracking benefits all the stakeholders of an enterprise including the top-level officers, drivers, and consumers. Using GPS, managers gain real-time visibility over their drivers and gain valuable insights such as the status of the delivery, transit distances, and the time taken to complete the assignment. Meanwhile, customers are provided with an ETA so they can anticipate the actual delivery date and time of their orders.

NowGo leverages route optimisation to eliminate time-consuming manual planning of routes and deploys automated route planning with consideration for variables such as traffic bottlenecks, road closures, one-way traffic, weather conditions, and other external factors that may disrupt the delivery. Changes can be made up until the parcel is delivered to the hands of the customer to apply the best solutions that will guarantee their satisfaction. End users can also receive SMS and email notifications throughout the delivery process for updates such as when the parcel is picked up, when it’s on its way to the delivery destination, and when it’s still lined up for delivery.

Why is it important to use a delivery tracking service?

Effective delivery tracking reduces the strain on your manpower to improve employee satisfaction, which results in a boost in productivity. Because consumers can track by consignment number on their orders, less customer support demand and costs are incurred. Your support staff will get fewer phone calls and emails asking, ‘Where is my parcel?’ because the information will be there for them in the tracking portal!

Meanwhile, drivers can get to their destination faster as they don’t have to manually plan their delivery routes and risk encountering bottlenecks along the way. And with businesses being able to monitor and identify both underperformers and high performers in their fleets, more targeted reward systems and training programs can be deployed to ultimately drive employee performance.

The real-time optimisation feature of the NowGo app can reroute drivers, upload a week’s worth of tasks, and enable editing of consignments on the fly to enable businesses to deliver more packages each day. In fact, an increase of 23% more deliveries has been reported with the use of the NowGo delivery software.

How to choose the best delivery tracking service?

With countless options for freight tracking or courier track services available in Australia, it can be a real challenge to single out the best one that will suit your business most. Here are features of reputable delivery tracking service providers – which go beyond just tracking deliveries – that are absolute green flags:

Historical data availability
Go for a delivery partner tracking service that enables your business to access historic order information easily. Such data is useful in answering customer queries and solving disputes. The NowGo app has an offline mode that prevents data loss in case of intermittent or lost internet connection.

Electronic proof of delivery
Operations that still involve the manual signing of paper documents are considered outdated. Shipments and deliveries should be completed electronically like the electronic POD feature of NowGo where photos and e-signs of the receivers can be taken as proof of the successful delivery.

Seamless integration
It would be a waste and a real hassle to have to start from scratch when adapting a new delivery management system for your business. A good solution should enable easy integration of your new software with your existing one. The NowGo app is configurable to make the integration between your new and existing solutions seamless while making sure the new system is well-suited to the nature of your business and industry.

NowGo by Premonition is more than just a delivery tracking service – it streamlines your entire shipping or delivery process from start to finish. It focuses on first- and last-mile automation, which are the phases that are most complicated and incur the most costs, to help you reduce delivery times and costs to ultimately boost productivity and profitability. Instead of the static and rigid approach of most logistics software providers, we work with elastic constraints and predictive tracking to optimise and dispatch automatically in real time rather than forcing order into chaos.

NowGo also enables you to provide a more personalised experience to your customers/retailers as well as their consumers/end users. We offer white-label solutions for delivery tracking where we can customise the system features, logos, and colours to represent your brand or your retailers’ image. Notifications for every retailer can also be customised such as the volume of notifications sent out for them.

Build a valuable brand reputation by providing your customers with a reliable delivery tracking service with real-time updates all while keeping costs at a minimum. NowGo makes all these possible with its proprietary algorithms-based innovative end-to-end technology solution.

NowGo Driver App

Route Optimisation - Realtime optimisation of delivery runs at your fingertips

Easy to use - intuitive interface designed for safety and simplicity that anyone, regardless of experience, can use

Offline mode - continue working despite loss of connection and never lose any data

Workflows - highly configurable to suit different types of delivery fleets and industries

Electronic Proof Of Delivery - capture PODs using signature and multiple photos

Delivery Tracking Service

How does delivery tracking work?

Why is it important to use a delivery tracking service?

How to choose the best delivery tracking service?

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NowGo Driver App

NowGo Dashboard

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