Leverage route automation to optimise delivery logistics for your business. The humble beginnings of the delivery service industry are paper-based courier systems that are time-consuming and tedious. While manual processes effectively supported delivery-oriented businesses back in the day, despite being painstakingly labour-intensive, they are no longer sufficient in today’s digital era. Any business that runs the majority of their delivery process manually, instead of using delivery software, is at a major disadvantage especially with the technological advancements in the market today. Not only is competition getting tighter but consumer expectations are shifting as well. Route automation is the future of the logistics industry. 

NowGo is an innovative technology logistics solution that streamlines route planning, route scheduling, and route tracking through automated processes. It is also designed with accessible advanced tools that enable real-time optimisation on the delivery routes to make successful deliveries possible despite real-world disruptions. The delivery tracking system used in this app provides fleet managers with visibility and flexibility to make changes up until the package reaches the customer. Meanwhile, customers can track their parcels’ whereabouts in real time, which results in a decrease in customer support demand and the costs associated with it and ultimately guarantee a positive customer experience at the same time. 

Digitalisation has greatly influenced customer satisfaction as nowadays, customers are no longer content with simply waiting for their order to arrive. They want constant updates on its whereabouts as well as estimated delivery dates. An automated delivery management system will enable your business to satisfy the demands of your customers while keeping support costs at a minimum as they can already access the information they need via the provider’s online platform.